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Pisio

Pisio Premium

Premium is a paid monthly subscription that removes the caps of the basic plan: you apply to as many properties as you like and, if you have the search service, every property that matches you reaches you.

Without Premium, on the basic plan, you get verified for free, each month you apply to a limited number of published properties (those from an agency's link do not count) and, if you have the search service, a limited number of properties reach you. You can see the caps in your account.

To take it out you need a verified profile or, if you came through an agency's link, to meet what that agency asks for. Both are free. Until then no opportunity can reach you and the subscription would be of no use to you: that is why we do not let you pay for it yet.

You accept these conditions when you create your account and they apply from the day you take out the subscription. To take it out, the Subscribe and start button is all you need: you do not have to accept anything else.

What it includes

  • Applying without a cap to published properties.
  • Receiving the properties from the search service without a cap, if you have it, with the same weekly limit as everyone else.
  • Recommendations to improve your profile, which we send you.
  • Having more than one search at a time. The first for each type is free; the others require Premium to be active, at no additional cost.

Premium does not replace the attendance guarantee or the search service fee: they are separate payments and each is explained to you before it is charged. Nor does it improve your position compared with other candidates.

A single subscription

It is one for everything you are looking for: renting, buying or both. You do not pay more for searching in both.

Price and payment

  • The price is shown to you before you subscribe and is final, VAT included. It renews automatically every month and is charged to the payment method you save or, if you take it out in the app, to the one on your Apple or Google account.
  • The fee may change. We only change it if the cost of providing the service (providers, payments or taxes) or what Premium includes changes. If we raise it, we give you 30 days' notice and the reason, and you can cancel at no cost before it applies to you.
  • If you have a promotion, the discounted amount (VAT included) and its duration in months are shown to you before you subscribe and in your subscription centre.
  • We cannot yet charge it if you live in the Canary Islands, Ceuta or Melilla or outside Spain, because VAT does not apply there. When you take it out on the web you declare that you live on the Spanish mainland or in the Balearic Islands; if that is not the case, say so in Invoices and you will not be charged.
  • The charge is handled by our payment provider, Stripe; if you take it out in the app, Apple or Google sell it to you and charge you for it. Pisio does not store your card number.

Non-payment

If a monthly charge fails, you have a grace period during which you keep access while the charge is retried.

If it ends without the payment being completed:

  • You go back to the basic plan, with its caps on applications and, if you have the service, on properties per month.
  • What you already have under way continues.
  • Your additional searches are suspended; the first for each type is kept. When you reactivate Premium, you get them back when you activate them again, with no automatic charges.

You get Premium back by reactivating it.

Your right of withdrawal

For Premium:

  • The period starts on the day after you take it out.
  • Withdrawing is not cancelling. Cancelling stops the renewal for the following month; withdrawing undoes the purchase.
  • Immediate start. By pressing the Subscribe and start button you expressly request that access start at that moment, without waiting for the fourteen days to end, and you acknowledge that, if you use it and then withdraw, you will pay for the proportion of days elapsed. This is recorded with the date.
  • How much is refunded to you:

- If you have not used Premium, all of it. Using it means having opened the listing of a property that has reached you, applied or booked a viewing, or attended a viewing.

- If you have used it, the unused part. You are charged the proportion of days elapsed over the month and the rest is refunded to you (art. 108.4 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, the consolidated General Law for the Protection of Consumers and Users). Example: you subscribe on day 1, apply for a property on day 3 and withdraw on day 5 of a 30-day month; you are charged 5/30 of the price and the rest is refunded to you.

  • If you took it out in the iPhone app, Apple charged you for it: the refund is requested from Apple, at reportaproblem.apple.com, and what it refunds to you is decided by Apple.

How to withdraw

This applies equally to the search service and to Premium.

  • Period. Fourteen calendar days from the day after you take out the contract. It is enough to tell us before it ends.
  • How. From your account, in Account settings → Privacy, or by writing to hola@pisioapp.com. We confirm receipt in writing.
  • Refund. If you are entitled to anything, we refund it by the same means of payment, at no cost to you and within a maximum of fourteen calendar days from when you tell us (art. 107.1 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios).

Cancellation

You can cancel whenever you like from your subscription centre or, if you took it out in the app, from the subscriptions on your Apple or Google account, just as easily as you took it out. If you took it out on the iPhone, closing your Pisio account does not cancel it: cancel it with Apple first. Cancellation takes effect at the end of the period paid for: you keep access until then and are not charged again.

If you took it out on the website, we may also stop renewing it if we detect fraud on your account or in your documents. It takes effect in the same way: you keep access until the end of the period paid for and are not charged again.

Legal basis

We process your data to provide this service because it is a contract (art. 6.1.b GDPR): Premium is the price of what it includes. Your billing data is processed in accordance with the Privacy policy and kept for the statutory periods. If we change this text, we will ask you to accept it again, and the new conditions apply to subscriptions taken out from then on: the one you already have keeps the conditions under which you took it out, except for the fee, which may change as set out in "Price and payment".