Terms of service

1. What Pisio is

Pisio is an online platform that puts people looking for a home, to rent or to buy, in contact with the agencies and owners offering it. Pisio is not a party to the lease or to the purchase agreement, does not represent either party and does not collect rent, lease deposits, earnest money (arras), the price of the home or agency fees.

Pisio belongs to Pisio Technologies, S.L., NIF (tax ID) B93856136, calle Juan Ramón Jiménez, km 0, núm. 11, esc. 3, pta. 4, 08191 Rubí (Barcelona). Email: hola@pisioapp.com. Telephone: +34 676 270 900.

2. Registration and use of the platform

To use Pisio you must be of legal age and accept these terms. What you tell us must be true and up to date. How we process your data is explained in the Privacy policy, which you do not accept: it is for information only.

Do not impersonate anyone, do not publish homes you cannot let or sell, do not try to manipulate the order of candidates and do not use the platform for anything unlawful.

Illegal content. If you see a listing you believe is illegal, you can report it with the "Report" button on its page (Regulation (EU) 2022/2065, art. 16). We review notices by human means and, where appropriate, automated means, and we tell you our decision and the ways to contest it. If we remove a listing, whoever published it receives the reasons and how to contest them.

3. Non-discrimination

Pisio does not allow listings or decisions that discriminate on grounds of origin, race, gender, age, sexual orientation, gender identity, religion, opinion, health, disability, family situation or any other personal or social circumstance.

Rooms in flats where people already live. Only there, because whoever moves in shares the home with those already living there, Pisio allows a cohabitation preference to be expressed, on these conditions:

• Whoever publishes may only state it on behalf of those who live in the home and with their knowledge, and only if at least one person lives there, counting whoever publishes if they live in the flat.
• For whoever is searching it is voluntary and does not affect their position: if they do not state one, the only effect is that they do not see the rooms that have stated a preference. What counts is the gender each person declares.
• It serves solely to avoid proposing a room and a person that do not match. It is not used to rank or score, it does not exist for whole homes and an agency cannot apply it as a filter on its own initiative.
• The preference is expressed only through the options provided: no text in the listing may say who is accepted or rejected.

4. If you publish a home

Your legal obligations remain yours. Pisio does not take part in the property transaction: it does not negotiate, does not hold the money and does not draft the contract. You are responsible for ensuring that your listing and your activity comply with the rules that apply to you, including those on the prevention of money laundering. What Pisio verifies about its users does not replace your own checks or the due diligence the law requires of you.

If you generate a contract from Pisio, you choose the template and you are responsible for its content. If you are an agency, the owner signs as landlord and you sign on their behalf. To prepare that document and leave it ready for you to download, Pisio acts as processor on your behalf (art. 28 GDPR) for the identification and contact data of the chosen person that they have authorised you to see, the data of the home and any data you add: it will process them following your instructions, including as regards transfers outside the European Economic Area, under a duty of confidentiality and with appropriate security measures; it may use the providers listed in the Privacy policy, with your general authorisation, informing you of any changes so that you can object and requiring them by contract to meet the same obligations it assumes here; it will assist you with that person's rights and with your obligations on security, notification and assessment; it will give you what you need to demonstrate this and will allow the audits that are appropriate; and it will delete the document after 30 days, or earlier if you ask, without keeping a copy. You are responsible for what you do with it.

Hold for non-payment. If we tell you that the chosen person has not paid for the service Pisio provides to them, do not formalise the contract with them until we confirm that you can go ahead. You can choose someone else or give them more time whenever you wish.

Close on Pisio the transactions that start on Pisio. If a candidate reached you through Pisio, the transaction with them is closed here. There is never a financial penalty for not doing so; if you do it again after a warning, we may close your account.

What you publish remains yours. The texts, photos, videos, documents, name and logo of your account and of your listings are yours or belong to whoever gave you permission to use them. You give us permission to store them, display them on Pisio and process them to provide the service while they are in your account. They are not offered through other channels or in third-party programmes. If you connect your property management software, Pisio reads your listings from it from time to time and creates, updates, publishes or withdraws them in your account according to what you chose when connecting it and in Settings. You are responsible for whatever arrives from that software as if you had uploaded it yourself.

References. If a person asks you for a reference, answer only what you know first-hand. They decide whether to show it, with your agency's name and the date.

Who accesses which data. Pisio processes the data of your account, your listings and their applications, viewings and messages to provide the service, as explained in the Privacy policy: they only reach the providers that help us provide it and are not sold. You see the data of your account and your listings and, for each candidate, their summary profile and whatever they authorise you to see. Of other users, you see only aggregate figures that identify no one. No other agency sees your data, your candidates or your figures, except the references you give.

5. How what is shown is ranked

Pisio shows and ranks homes and applications according to their degree of match. The main parameters are the features and requirements of the home, the preferences stated by whoever is searching and the information Pisio holds as evidenced or verified. Evidenced or verified information carries primary weight in the ranking, because it is the information Pisio has been able to check. Pisio may adjust these criteria and their relative weight to improve the service.

Paying does not improve your position. There are no featured listings, advertising or paid positions, and neither the Partner Programme nor Premium gives a better place.

Attributes protected by law are not used to favour or disadvantage an application. The only exception is the cohabitation preference in section 3, which only avoids proposals between people who do not match and never gives a better or worse position.

6. Financial terms

Publishing a home on Pisio is free: no sign-up fee, compulsory subscription or commission.

If you are looking for a home, when you book a viewing you leave an attendance guarantee: the amount is held and the slot is reserved for you and blocked for everyone else. If you attend, it is returned to you in full, even if you are chosen, and cancelling with the notice you are given when booking costs nothing. It is only charged if you fail to turn up without justification or if you drop the viewing outside that margin, whether by cancelling it, withdrawing from the process or deregistering. It is not received by the agency or the owner. If the viewing falls through on the side of whoever offers the home, you are charged nothing. In addition, Pisio offers you its own services, always with their price shown and accepted by you before being charged: the search service, which you take out for free and only pay for the home it brings you, and Premium, a monthly fee. Each one has its own terms. Prices are final, VAT included. Nothing you pay to Pisio is rent, a lease deposit, earnest money, a purchase price or an agency fee.

If you are an agency, you do not pay to publish and you receive nothing per transaction, neither on closing nor from attendance guarantees. Pisio may offer you an annual incentive with its own contract, settled once a year and not dependent on any specific transaction. You do not need to sign it to use the platform.

If you are a private owner, you likewise do not pay to publish or receive anything per transaction: any attendance guarantees charged belong entirely to Pisio and you do not need to provide any account to receive payments.

7. Your right of withdrawal

If you are a consumer and you contract a paid Pisio service at a distance (the search service or Premium), you can withdraw within fourteen calendar days without giving any reason (arts. 102 to 108 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios (consolidated General Consumer and User Protection Act)). How to do it, the form and what happens with each service are set out in the "Your right of withdrawal" section of that service's terms.

The attendance guarantee is not the price of a Pisio service, but what secures the slot reserved in your name, and it is governed by section 6: attending or cancelling in time costs nothing.

8. Suspension and account closure

Breaching these terms may lead to suspension or closure of the account. We will give you the reasons in writing, at the latest when the measure takes effect. If you publish homes and the measure is closure, we will notify you thirty days in advance, unless the conduct is repeated, breaches a legal obligation or causes immediate harm to other users.

You can deregister whenever you wish from "Privacy", in your Settings. If you publish homes and you are the only administrator, or a private owner, deregistering closes the account: your listings are archived and booked viewings are cancelled with a refund to the candidates. When an account is closed, including when we close it, you lose access to it and to its data, which are deleted or kept blocked as explained in the Privacy policy. You can request a copy of your data at privacidad@pisioapp.com while we keep it.

9. Liability of Pisio

Pisio is liable for providing its own service with due diligence and for complying with these terms. It is not liable for the truthfulness of what other users publish or declare, nor for the property transaction, in which it does not take part.

In particular, Pisio does not guarantee that a home remains available, that an application is accepted, that a viewing leads to a transaction or that a transaction is ever formalised. And verifying a piece of information means that it was checked against the documents provided at that time: it is not a guarantee of anyone's future financial standing or that they will comply with what they sign.

Nothing above limits liability that the law does not allow to be excluded or the rights granted by consumer protection law.

10. Changes to these terms

If these terms change in a significant way, we will ask you to accept them again when you log in.

If you are an agency or an owner, we will notify you of any change at least fifteen days in advance, unless it is required by law or by a security risk. During that period you can deregister; if you continue using the platform, you accept the change. Changes never apply to what has already happened.

11. Applicable law and complaints

Spanish and Catalan law. In disputes with consumers, the courts of the consumer's place of residence have jurisdiction.

If you wish to complain, the Legal notice explains how to do so and where to find the official complaint, claim and report forms.