Cookie policy
Information about the cookies and similar technologies used by Pisio, in accordance with art. 22.2 of Ley 34/2002, de servicios de la sociedad de la información y de comercio electrónico (Information Society Services and Electronic Commerce Act, LSSI-CE).
What they are and who uses them
A cookie is a small file that a website stores in your browser so that it can recognise it later. Other technologies do the same without being cookies, such as the browser's local storage or an identifier stored on your phone; here we treat them in the same way.
They are used by Pisio Technologies, S.L., owner of Pisio, whose details are in the Legal notice. Some are managed by third parties, on our behalf or for their own purposes, as shown in the table.
Necessary cookies do not require your consent. Analytics and marketing cookies are only loaded if you accept them.
What we use
| Category | Purpose | Who | Duration | Does it leave the European Economic Area? |
|---|---|---|---|---|
| Necessary: session and security | Keeping your session open and protecting it | Our own | Up to 30 days | No |
| Necessary: preferences | Remembering what you choose, such as the language or your decision on cookies, and what you leave unfinished | Our own, in a cookie and in local storage | Your decision on cookies, 24 months; the language, 12 months; everything else, until you delete it | No |
| Necessary: payments | Preventing fraud, only on the screens where you pay or save a card | Stripe | Up to 1 year | Yes (United States) |
| Analytics, only if you accept it | Learning how Pisio is used in order to improve it | PostHog and Google Analytics | Up to 2 years | PostHog no (Germany); Google Analytics yes (United States) |
| Marketing, only if you accept it | Measuring our ads and knowing which campaign a sign-up comes from | Meta and Google Ads | Up to 13 months | Yes (United States) |
If you sign in with Google or Apple, the sign-in button is served by the provider from its own domain and may read its cookies to show you your account, under its own terms. If you press the video of a home linked from YouTube or Vimeo, the player is served by the provider from its own domain and may use its cookies, under its own terms. Until you press it, it does not load.
Analytics
With your consent we use PostHog and Google Analytics to understand how Pisio is used and to improve the service. PostHog may include the recording of a sample of sessions, configured to hide the content you type and to exclude images and documents.
We do not send these tools your name, your email or the content of your profile or of the documents you upload.
Marketing
With your consent we use tools from Meta and Google to measure the effectiveness of our campaigns and to know which ad a sign-up comes from. We do not use this data to personalise ads, and the measurement is limited to the public part of the website.
Meta and Google may process the data they receive in accordance with their own privacy policies. You can find more information about this processing in our Privacy policy.
Accepting, rejecting or changing your choice
You can use the essential features of Pisio even if you reject optional cookies. If you reject a category, its tools are not loaded.
You can change or withdraw your consent at any time, from the "Cookie preferences" link in the website footer or from "Privacy" in your Account settings. When you withdraw a category, we stop loading its tools and delete from your browser the cookies they leave on our domain; you can delete third-party cookies from your browser settings.
We keep your choice for 24 months and then ask you again; also earlier, if the tools or their purpose change. It is stored in your browser and, if you are signed in to your account, in your account as well.
In the app
The app does not use cookies: it stores your session in your phone's secure storage, which is necessary to provide you with the service. If you accept it, it uses PostHog to know which screens are viewed, with a random identifier created by the app itself, without recordings and without advertising tools. You can change this in your Account settings, "Privacy"; if you withdraw it, the app stops sending data and deletes that identifier.
International transfers and more information
Some providers are in the United States or may access the data from there. These transfers rely on the safeguards in Chapter V of the GDPR, such as an adequacy decision or the European Commission's standard contractual clauses; you can ask us for a copy.
The processing of your data is explained in the Privacy policy. If you have any questions, write to us at privacidad@pisioapp.com.