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Pisio

Pisio search service

With the search service, Pisio finds the homes that match your profile, especially those published privately, which are the great majority of the market. You do not need to follow the listings or apply to each one: Pisio puts your profile forward to whoever is offering the home and brings you their invitations.

Fee

A single amount, VAT included, is paid when you decide to take a home the service has brought you: at that moment you confirm in Pisio that you wish to go ahead with it and the payment is charged, to the payment method you have saved. There is one amount for renting a home, another for renting a room and another for buying, the same for any home. The one in force on the day the home reaches you applies, it stays fixed and it is shown to you before payment. Nothing is paid for homes you find on your own, homes you reach through the agency's link or any of the homes of the agency that invited you to Pisio.

Scope of the service

The Pisio service ends with your confirmation and the payment. The contract and the signing are handled directly between you and the agency or the owner, outside Pisio, which does not take part in the transaction or receive the rent or purchase money.

Transactions closed outside Pisio

If you formalise directly with the agency a home the service brought you, the amount is still owed. This applies during the 6 months after the home reached you (12 if it is a purchase), even if you reached it by another route.

Non-payment

If the amount is not paid, Pisio may claim it from you, including through legal channels, and tell the agency or the owner not to go ahead with your contract until payment is made.

Your right of withdrawal

By taking out the service you request that it start immediately and acknowledge that you will lose the right of withdrawal if it is fully performed within the period, that is, if you confirm and pay (art. 103.a of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, the consolidated General Law for the Protection of Consumers and Users). If you withdraw before that, the service ends and nothing may be charged to you.

How to withdraw

This applies equally to the search service and to Premium.

  • Period. Fourteen calendar days from the day after you take out the contract. It is enough to tell us before it ends.
  • How. From your account, in Account settings → Privacy, or by writing to hola@pisioapp.com. We confirm receipt in writing.
  • Refund. If you are entitled to anything, we refund it by the same means of payment, at no cost to you and within a maximum of fourteen calendar days from when you tell us (art. 107.1 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios).

Personal data

They are processed to provide and charge for the service, as necessary for the contract (art. 6.1.b RGPD).